Protecting your privacy is important to us. We take that responsibility seriously. As a licensed credit bureau, Credifax has responsibilities under the Consumer Reporting Act, to maintain confidentiality and limit access to confidential information. Additionally, all credit bureaus were required to comply with the provisions of the Personal Information Protection and Electronic Documents Act (PIPEDA) commencing January 1, 2001. We want to assure our existing and prospective customers that we are fully compliant with the provisions of PIPEDA.
All employees are subject to a code of business conduct that requires safeguarding and proper use of personal customer information. We place strict controls on the protection and use of customer information within our system and on our web site.
What is personal information?
Personal information is information about an identifiable individual. This includes information about your product and service subscriptions and usage. Publicly available information, such as your name, address, telephone number, and electronic address, is not considered personal information.
We do not sell your personal information. We do not provide personal information about you to any outside company for use in marketing, or solicitation, except with your explicit permission. However, we periodically share some customer information on a confidential basis. This includes information shared within Credit Groups, which is available exclusively to other credit group members. It may include your company name, contact name, contact code, phone number and electronic address. Any information you provide is shared only where a legitimate request is deemed to have been received. We also provide customer information where required by law, or in an emergency situation.
How to contact us
If you have any questions about our collection, use, or disclosure of personal information, or if you have unresolved concerns, you may write to:
The Privacy Manager
Credifax Atlantic Limited
Suite #300, 800 Windmill Road
Dartmouth, NS B3B 1L1
If the issue is still not resolved to your satisfaction, you may file a complaint with the Privacy Commissioner of Canada.